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These Downton Abbey/Edwardian/Great Gatsby inspired dresses are beautiful, at least in the pictures. They are expensive $250 and the return policy is pretty much nonexistent, so I was very careful and asked many questions of 'The Chat' before ordering.

The Chat lied or didn't know and didn't bother to find out correct answers. I very specifically asked if the skirt was full enough for ballroom dancing. It is not. It will rip with the first waltz step.

The material is described as 'Tulle and soutache embroidery on the overlay of the cotton voile' The cotton voile is very cheap gauze and smells of chemicals. The postal voucher for $18 was bait and switch. It showed the online -$18 on my statement, but my invoice that came with the dress clearly showed the $18 was charged. My repeated inquiries were NEVER addressed.

I sent the dress back and had to pay the postage. After weeks and weeks and many angry emails they offered to refund my money with a 25% restocking fee. That would have been $61.

I told them to send the dress back and I would spend that $61 adding a kick pleat to the skirt and ribbon the widen the shoulders as it appeared in the pictures. I told them I wanted them to honor the postal voucher this time, but they refused until I prepaid the postage with a paypal invoice.

Location: Flower Mound, Texas

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Guest

I lost nearly $600 with this company. The dress arrived too late crumpled into a small plastic bag and was disgusting.

They told me to return it which cost me $58 registered and insured post and said they would refund my money.

I know they received the dress but still haven't refunded my money and are ignoring all communication. Worst shopping experience ever ::((((((

Guest
reply icon Replying to comment of Guest-1385435

Yikes!!! I will never order from them.

Guest

I wish I had read your review before I purchased from them. I spent $47 returning item from Australia it has now landed back on my doorstep as they could not deliver to the address and they wouldn't collect. Bloody pissed off customer her and yes product smelt of chemicals and looked cheap

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